Teams are rightfully skeptical when faced with a mandate to implement DORA metrics, especially when no effective rollout approach is considered. Kendra will outline the context, conflict, and climax of the story arc to ensure a smooth rollout. First the context: DORA metrics and their importance. A ‘burning platform’ of 'those who do not keep up will get left behind'. Then, the conflict: tension builds when distrust between a team and leadership when leadership mandates change without the why or how. Stories of two project teams will serve as examples. Finally, the climax which include...
Kendra Schmid
Delivery Transformation Lead Consultant
WillowTree, a Telus Intl Company
Kendra Schmid is an Delivery Transformation Lead Consultant for WillowTree partnering with clients across all industries to build enterprise- and consumer-critical digital products. Kendra specializes in helping organizations transform how they build products, interact with customers, and foster great work environments; all while continuing to deliver on time. Kendra has worked with multinational Fortune 500 companies across hospitality, finance, e-commerce, streaming media, and education. Kendra uses her 20+ years in software to assist teams on actionable improvements that lead to lasting changes with empowered and autonomous teams. Kendra has a Masters in Computer Science from University of Virginia. She is a certified Project Management Professional (PMP), SAFe Program Consultant (SPC), Disciplined Agile Coach (DAC).