Creating Systems of Compassion
Look…the way we’re working isn’t working. At best, people act with chaotic complacency. At worst, they are punished for creative problem-solving and critical thinking. This results in burnout, anxiety, depression, apathy, helplessness, and hopelessness. In short, not for humans. The path forward? Together, we can nudge towards a System of Compassion - a system that focuses on humanizing people, empathetic leadership, and work that matters. Doing awesome work requires accepting and executing in a business landscape that’s in constant flux. Customers and employees are evolving, and businesses aren’t keeping up. This requires strong, empathetic leadership that re-humanizes people. Future leaders need to amplify humanity, provide optionality, calibrate talent, and round out people’s needs. Being this kind of leader starts with you - your needs, your opportunities, and your compassion. Louder, this time for the folks in the back…the way we’re working isn’t working!!! Our businesses, organizations, departments, teams, and people cannot innovate, adapt, or evolve. Today’s leadership and organizational norms limit peoples’ ability to make valuable contributions. But, we are at an inflection point where we each have a choice. The future holds promise!
As a strategic thought leader with over 20 yrs experience, Charlotte Chang is dedicated to human-centric business outcomes. Known for her impactful keynotes such as "Creating Systems of Compassion" and "Humanizing Work," she specializes in crafting technology-driven customer experiences (CX) that deliver value across customers, employees, and organizations. Charlotte's career is marked by her collaborative approach with executives, crafting large-scale, cross-disciplinary products and programs. Her focus extends beyond end-users to the humans shaping and contributing to these innovations, ensuring a seamless evolution of modern experiences. The outcome? Swift market entry paired with talent retention. She thrives on infusing joy into work environments, solving problems with focus and flexibility, and organizing for growth and innovation. Charlotte's passion lies in driving excellence through experimentation, benefiting both customers and employees alike. Yes, and: tell your dog she says hi.